Handling Customer Complaints

Paul De’ Man sent me an email asking me how to handle customer complaints. Great question Paul! Business’s spend a great amount of time and money to get customers, here are some stat’s you probably don’t know: On average, twenty six unhappy customers won’t complain for...

How to Deal with People

Pauldeman wrote me an email asking the following, “I want to improve my People Dealing ability. Teach me how to deal with people. I specifically struggle dealing with criticism. I work in retail and want to know: How to handle customer complaints Improve dealing with people Improve my handling of...

How to Become Motivated Pt 2

There seems to be much interest in my last article on How to Become Motivated, so I’ll give you another exercise. From the email’s I’m receiving people seem to be having a hard time visualizing the step’s needed to accomplish their goal’s. In the last article I talked about Framing, Visualizing,...

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